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Get Your Targeted Message Across in Salesforce


How do you communicate with your Salesforce Users? Email, newsletters, a “News” section within the Salesforce sidebar or Home Page? Each can have it’s appropriate time and place, but how do you manage it all? You want to target your message to...
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APIs in the Arab Web


Technology blogger Mohamed Marwen Meddah wrote an interesting post on his StartUpArabia site: “The Importance of Having An API for Arab Startups”. Mohamed notes that, thus far, relatively few Arab online startups have opened up their platforms...
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Lawson's CEO Hates SaaS


A remarkable interview was published today on ZDnet, titled Lawson's CEO, Harry Debes, doesn't believe in software-as-a-service (SaaS). I find it just striking how the CEO of a major ERP company just doesn't think at all about what is good for his...
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Smarter shopping on smartphones


This weekend my wife and I went shopping for a birthday present for our 5-year-old nephew, and as usual we were looking for a gift at the last minute. We found ourselves in the toy aisle of a local store, unsure what to buy or how much these toys...
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For Technology Decision-Making, Who's in Charge?


It used to be that the people who bought technology and equipment for contact centers were professionals in the art of running those centers -- they were people with some kind of direct telecom or operations experience. Those days are long gone....
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GSA contest results are in


Back in February we announced a contest to discover how "findable" the Google Search Appliance (GSA)is in offices across the U.S. The GSA gives businesses of all shapes and sizes the power of universal search. In order to discover exactly how the...
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